Comparative Analysis of Work Environment and Employee Performance in Maritime Industry Study of National Association of Government Approved Freight Forwarders
DOI:
https://doi.org/10.58932/MULG0031Keywords:
Work Environment, Employee, Performance, Maritime Industry, Freight ForwardersAbstract
This study compared the relationship between work environment and employee performance within the maritime industry, focusing on National Association of Government Approved Freight Forwarders (NAGAFF) members operating at Tincan Island Seaport and Apapa Wharf Seaport in Nigeria. Employing a mixed-methods approach, the research utilized primary data collected. The study identified significant differences between the two seaports. Findings reveals that Tincan Island Seaport showed more conducive work environment, characterized by stronger collaboration, skill development opportunities, and employee recognition. Additionally, Tincan Island Seaport boasts a more efficient and user-friendly E-transaction system, contributing to streamlined processes and reduced errors. The findings highlights the growing significance of technological advancements in enhancing operational effectiveness within the maritime sector. Furthermore, the study underscored the crucial role of organizational culture and leadership in shaping employee commitment. Tincan Island Seaport's perceived positive culture and effective leadership practices were associated with higher employee commitment, reinforcing established theories on their impact. Finally, the study acknowledged the influence of environmental initiatives on employee satisfaction, with Tincan Island Seaport's efforts in this regard contributing more positively to employees' well-being. This study provided valuable insights into the complex interplay between work environment, E-transaction systems, organizational culture, environmental initiatives, and employee performance within the maritime industry.
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